Client Services

Associate Implementation Consultant

Professional Services | London, United Kingdom

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 700 customers, customer retention rates above 99%, and the experience of supporting more than 10,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
Associate Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of Medidata’s software applications for clinical studies, in addition to helping in the training, education and mentoring of colleagues who are new to working with clinical trials. The IC will be the primary resource for authoring specification documents and used by different groups as well as configuring study design during the development of clinical studies using Medidata’s suite of products.

Your Competencies:
¥ Advise external customers and internal staff on best practices for implementing Medidata’s software
¥ Work with Project Managers in translation of customer needs in terms of system functionality to ensure a match between needs and actual system capabilities/limitations
¥ Work directly with the client to prepare, adapt, or agree on all specifications provided by the client
¥ Ensure that Clinical Services functions are aligned and meet Project Management timelines and deliverables
¥ Assist in the scheduling of professional services resources and ensure timely completion of deliverables
¥ Define and enforce data collection and handling standards on all deliverables to ensure consistency and facilitate downstream processing (e.g., QC testing)
¥ Coordinate and support developers during study development
¥ Author specifications based upon client requirements, including functional test cases, for use in configuring and developing solutions in Medidata’s suite of products as well as in custom integrations with other products
¥ Configure Medidata software products to meet customer requirements.
¥ Support Training Group in preparation of course materials and delivery of courses both internally and externally (e.g., clinical sites and investigator meetings) as needed
¥ Support custom integrations to ensure final product meets customer requirements
¥ Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process
¥ Work with third party vendors such as central labs to ensure that all back-end clinical data changes follow best clinical data management practices
¥ Work with Quality Control department when needed on clinical software projects
¥ Provide written and verbal status reports to management on client projects and internal projects.
¥ Participate in internal initiatives, e.g., process improvement, product improvement, and identifying best practices
¥ Comply with and enforce Medidata SOPs, procedures, and policies
¥ Knowledge of Clinical Trial processes, specifically as they related to data collection, management, and preparation for statistical analysis
¥ Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
¥ Ability to work with technical R&D staff and translate new software features into real world examples
¥ Knowledge of computer usage in a web-based environment
¥ Ability to think logically to solve complex problems
¥ Excellent verbal and written communication skills, organizational and time management skills
¥ Solid analytical and technical skills with regard to software applications
¥ Strong collaboration and team-building skills
¥ Self-motivating, able to assume responsibility and work autonomously in a professional way

Your Education & Experience:
¥ Undergraduate Degree (analytic discipline a plus)
¥ Good experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
¥ Experience supporting project teams and meeting project timelines

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.   
Our Leadership Drivers:  
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams

MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.