Client Services

Engagement Consultant

Professional Services | Remote, United States

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 700 customers, customer retention rates above 99%, and the experience of supporting more than 10,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
The Engagement Consultant is responsible for delivering focused consulting services to drive transformative change and real-world value for Medidata customers. The Engagement Consultant will ensure that both internal and external clients are provided with a premier experience and should lend value by combining their knowledge and domain expertise with the latest tools and technologies available to drive value.

Your Commitments:
The Engagement Consultant functions as an integrator between business needs and technology driven solutions, identifying and creatively helping to solve business problems of diverse scope, shaping solutions, designing and helping to re-engineer critical processes as necessary and fundamentally transforming the way a client best adopts Medidata technology solutions with associated best practices.

Your Competencies:
• Act as program / project managers for any scale of implementation taking a key role in delivering effective services to ensure our clients succeed
• Responsible for client satisfaction and delivery metrics (on time / on budget) for all assigned clients
• Will typically be involved in developing conclusions and recommendations for their customers always working to drive immediate and long term value
• Often expected to conduct client interviews to understand complex business issues
• Develop content for client presentations
• Focus on delivery of consulting services in their domain area(s) of expertise
• Completing and managing client work in accordance with established budgets, work plans, quality standards, and timeframes
• Ability to generate and scope new consulting services revenue opportunities from their/Medidata customer network and seeing these opportunities through to successful conclusion
• Support Professional Services in all scales of Medidata Platform adoptions from Study by Study to Enterprise level engagements (including multiple simultaneous engagements)
• Be able to identify business opportunities by conducting ‘deep-dive’ data analytics and metric driven insights into our current client base. Drive consulting services revenue from analysis phase through to completion of engagement
• Operate consultative offerings around all Medidata Platform Solutions and services
• Drive high level of billable, utilization and profitability for services rendered under their remit
• Nurture assigned client accounts and develop stronger relationships to increase Medidata consulting and product foot-print
• Promote themselves and the consulting services business offerings by being a keynote speaker or publisher at targeted industry events, conferences and publications
• Develop into a recognized expert/trusted adviser in your chosen field/discipline and industry
• Maintain high levels of client satisfaction through delivery
• Maintain reference able clients from beginning to end of the project / engagement life cycle
• Participate in direct sales cycle support as necessary
• Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests
• Proven delivery / implementation success
• Demonstrates ability to work successfully in a wide range of projects, domain areas and clients
• Able to work for extended periods on site with key stake holders if required
• Able to travel extensively as part of their role to support customers globally as necessary (+30% travel)
• Demonstrates ability to work on real world problems with diverse scope and where analysis of data has allowed them to deliver value for their customer
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Networks with senior internal and external personnel in own area of expertise
• Normally receives little instruction on day-to-day work, general instructions on new assignments
• Ability to work at all levels within a customer organization
• A deep understanding of clinical research (pharmaceuticals, device and/or biotech sectors)
• Extensive client facing service delivery experience and superior client relationship management skills
• Ability to become a ‘Trusted Advisor’ of Medidata’s platform solutions
•Ability to work on multiple / simultaneous engagements without compromising delivery and client satisfaction
• Demonstrated ability to work with sales cycle and generate business opportunities
• Shown ability to deliver complex engagements and value for customers
• Ability to generate new consulting services revenue opportunities and seeing these through to successful conclusion

Your Preferred Competencies:
(list ‘ideal’ technical/functional competencies - Knowledge, Skills, Abilities)

Your Education & Experience:
• Direct interaction with the drafting, design, and/or review of clinical trial protocols for multiple therapy areas preferred
• Direct interaction with the drafting, design, and/or review of investigator trial budgets, and/or interpretation of protocols for use in clinical trial costing preferred
• Phase I-IV clinical trial project management and or study leadership experience preferred
• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.
Our Leadership Drivers:
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams

EEO Statement


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.