Client Services

Manager, Implementation Consulting

Professional Services | New York, United States

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 800 customers, customer retention rates above 99%, and the experience of supporting more than 12,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
The Medidata Manager Implementation Consulting manages the Implementation Consulting team for assigned market segment. 

Your Commitments:
The Manager Implementation Consulting is responsible for IC staffing on all client engagements within his/her market segment - and will be held accountable for maintaining team utilization.

Your Competencies:

• Develop / maintain / refine technology adoption framework offerings.
• Participate in pre-sales cycle for prospective technology adoption clients to customize offerings based upon best practices.
• Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan.
• Coach and develop Implementation Consulting staff and maintain a highly effective and strong team.
• Conduct regular one-on-one and career development meetings with all direct reports.
• Lead or facilitate department staff meetings.
• Define annual departmental/individual staff goals and conduct performance appraisals.
• Provide guidance, leadership and training to staff on best practice/business process development and maintenance.
• Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.
• Serve as an example/role model to staff on technical, professional and business acumen skills.
• Actively participate in all sales channels to assist in consulting leadership for prospective clients.
• Collaborate with Medidata Partners lead to ensure Partner Technology adoption is in sync with Sponsor framework.
• Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services.
• Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.
• Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams
• Work with management to provide input on strategic direction for the OE group, team needs and support requirements.
• Provide periodic departmental updates to Management.
• Review project timelines, allocate resources and resolve project/priority conflicts.
• Promote strategic vision across all Medidata processes, focusing on Technology Adoption.
• Participate / Chair lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.


Your Education & Experience:
¥ Relevant experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
¥ Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis
¥ Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
¥ Ability to work with technical R&D staff and translate new software features into real world examples
¥ Knowledge of computer usage in a web-based environment
¥ Ability to think logically to solve complex problems
¥ Excellent verbal and written communication skills, organization and time management skills
¥ Solid analytical and technical skills with regard to software applications
¥ Experience supporting project teams and meeting project timelines
¥ Strong collaboration and team-building skills
¥ Self-motivating, able to assume responsibility and work autonomously in a professional manner
¥ Responsible for execution and delivery
¥ Four-year college degree.
¥ Experience working in a regulated, documented environment.
¥ Superior organization and communication skills, both verbal and written.
¥ Ability to deliver training courses both internally and to customers.
¥ Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.
¥ Experience implementing business process improvement initiatives and managing processes with continuous improvement approach.
¥ Flexible, team-player approach.
¥ Demonstrated ability to navigate and negotiate competing priorities in a challenging environment.
¥ 5+ years of professional work experience in best practice and process analysis/ development role.
¥ 2+ years experience in clinical trials/data management environment on clinical trials.
¥ 3+ years line management experience with direct, formal supervisory responsibilities including performance reviews, hiring, mentoring/coaching, etc.


Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.   
Our Leadership Drivers:  
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams



EEO Statement

US:
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

EMEA:
MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.

Japan:
Medidata Solutions K.K. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.

Korea:
Medidata Solutions Korea Ltd is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.

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