Client Services

Project Manager

Professional Services | Remote, Germany

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 500 customers, customer retention rates above 99%, and the experience of supporting more than 10,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
The Project Management Function is responsible for the overall relationship management of client accounts and day to day activities.

The Project Management Function is responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

Your Commitments:
• Management of one or more projects and/or accounts with a focus on delivery of the scope on time, within budget and with a high quality outcome
• Provide financial management activities for one or more project budgets as well as execution of Statements of Works and Change Orders
• Generate Change Order requests and in order to manage scope changes
• Provide input to Professional Services proposals
• Maintain appropriate project/client documentation within e-binders for one or more projects/clients
• Maintain high client satisfaction by providing proactive communication and issue management
• Provide guidance and consulting to clients around the best use of the Medidata Applications
• Is Subject Matter Expert (SME) in at least 2 Medidata Applications through the delivery of workshops and other consultancy activities
• Manage assigned project resources
• Assure compliance with Medidata’s standard project management methodologies and Medidata SOPs
• Provide mentorship and guidance to all assigned project members
• With input from Sales team, assist in indirect selling of products and services

• Good understanding of clinical research (pharma, device and/or biotech sectors) and a solid understanding of Clinical Research SaaS technology and process implenentation

• Excellent verbal/written communication and organizational skills
• Excellent computer skills, public speaking, presentation and teaching skills
• Proficient with MS Office suite, Word, Excel and PowerPoint
• Excellence with MS Project, project development and management
• Self motivated, able to work remotely and able to assume responsibility in a professional manner
• Is proficient in the use of all relevant Medidata internal systems
• Travel expectations up to 20% – 30%, national / international
• Valid driver’s license required

Your Education & Experience:
• Related experience with undergraduate degree (analytic discipline a plus) or an advanced degree without experience or equivalent work experience.
• Relevant experience in clinical/biomedical and/ or software development environment preferred
• Electronic Clinical Data Management (eCDM) software consulting experience desirable

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.
Our Leadership Drivers:
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams

EMEA:
MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.


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