Client Services

Technical Solutions Architect

Professional Services | New York, United States

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 700 customers, customer retention rates above 99%, and the experience of supporting more than 10,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:

The Technical Solutions Architect is responsible for providing technical solutions to the external clients based on the knowledge of Medidata Products and understanding of the Medidata client needs.

Your Commitments:
The Technical Solutions Architect will coordinate with internal teams in order to provide support to the Technical Services team deliveries.

Your Competencies:
• Provide technical solutions and best practices guidance on Medidata products and tools to the external and internal clients
• Support development efforts by working with customers gathering requirements and participate in the projects documentation creation
• Work with internal development teams, product teams, IT, and project management team for an efficient delivery of solutions
• Suggest process/product improvements related to technical solutions to delivery and product teams
• Disseminate information regarding feature/functions to the team members.
• Participate in design meetings with Technical Services team
• Provide hands-on development support when needed
• Participate in code reviews
• Follow general process and make recommendations for improvements.
• Provide scheduled updates to the Director of Technical Services

Your Education & Experience:
• Four-year college degree preferably in computer science, information systems or life sciences or equivalent work experience
• Experience working in a regulated, documented environment
• Superior organization and communication skills, both verbal and written
• A deep understanding of clinical research (Pharmaceuticals, device and/or biotech sectors)
• Extensive client facing service delivery experience
• Superior customer relationship management skills
• Total commitment to quality and attention to detail
• Flexible, team-player approach
• 5+ years of experience in managing complex software implementations (Clinical Industry experiences a plus)
• 2+ years of experience in consulting engagement assignments
• 1+ years managerial experience – managing customer relationships
• Willingness to travel up to 25%
• 2+ years experience in clinical research

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.
Our Leadership Drivers:
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams

EEO Statement

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.