Sales & Marketing

Sales Learning Program Manager

Sales : Go To Market | Edison, United States

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 700 customers, customer retention rates above 99%, and the experience of supporting more than 10,000 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
Plans, develops, and conducts product, process and sales skills training courses for sales staff. Uses needs assessment tools to determine effectiveness of proposed training programs. Interacts with functional organizations to develop course content and other learning supports. Prepares lesson plans including the method, media, and documentation to be presented. Instructs participants in classroom lectures and/or virtual sessions. Prepares blended learning plans, including self-directed eLearning. Conducts follow up to determine applicability of course material. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

The Sales Learning Program Manager will actively lead the planning, design, development, and delivery of sales learning programs for Medidata’s Sales Audience. This includes programs such as new hire on-boarding, systems and tools training, product and solution certification, and sales process and methods training. This position reports to the head of Sales Enablement. This position has global responsibilities, and can be based in any region.

This is a highly consultative and collaborative role in which the Sales Learning Program Manager will consult with key stakeholders in the sales organization to identify education and enablement needs, make solution recommendations, and oversee solution execution. These learning programs will focus on the knowledge and skills that sales employees across Medidata need in order to complete their daily tasks. This position requires the flexibility to design, develop, and implement all aspects of the sales training process in a fast-paced, growing environment.

Typically requires a minimum of 8 years of related experience, preferably in the clinical industry, with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent experience.







Your Commitments:

Develop and Execute Sales Education & Enablement Solutions
Together with internal subject matter experts and external vendors when necessary, develop sales learning solutions that focus on creating an end to end sales education experience. 
This includes content development, content acquisition, and cultivating a comprehensive set of learning content that develops all sales staff
• Manage the end-to-end training content prioritization and development process
• Work collaboratively with internal teams to oversee development of training project deliverables, including schedule creation, meeting facilitation, and tracking to milestones
• Regularly communicate the health of projects, as well as risks and implications to timelines
• Work with other internal team members to refine existing processes, and templates; collaboratively develop new tools as needs are identified


Sales Audience Communication
• Provide guidance and support for the sales community. Manage expectations and provide ongoing updates on progress related to desired outcomes.
• Produce and send regular communications on program status to key stakeholders
• Filter the detail level of communications as appropriate, depending on stakeholder role
• Act as the main point of contact for questions and issues related to learning programs in development and after implementation.

Metrics & Analytics

• From vision to completion, all programs must be instrumented to report both learning satisfaction, application of learning on the job, and measurable business impact.
Consistently measure planned and actual development timelines, analyze the data for trends and areas for improvement

• Maintain projected quarterly completion dates for prioritized projects



Your Competencies:
• Analyze Needs
• Partner with key sales stakeholders diagnose and determine competencies and performance required in order to map improvement solutions. Understand strategic business drivers, current and future business objectives
• Communicate through available channels to the sales audience and key stakeholders
• Know current trends and focuses in each region served by Sales Training content
• Evangelize to sales leadership teams regarding the programs, curriculum and ongoing development roadmaps and priorities
• Develop and execute Sales Education & Enablement Solutions
• Together with internal subject matter experts and external vendors when necessary, develop sales learning solutions that focus on creating an end to end sales education experience
• This includes content development, content acquisition, and cultivating a comprehensive set of learning content that develops all sales staff
• Manage the end-to-end training content prioritization and development process
• Work collaboratively with internal teams to oversee development of training project deliverables, including schedule creation, meeting facilitation, and tracking to milestones
• Regularly communicate the health of projects, as well as risks and implications to timelines
• Work with other internal team members to refine existing processes, and templates; collaboratively develop new tools as needs are identified




Your Education & Experience:
• 8-10 years of progressive sales and training related experience. Experience that includes planning, developing and delivering sales training on a wide variety of types of topics, as well as developing and creating processes to support the delivery and adoption of sales training material.
• Demonstrated experience with working collaboratively across teams to achieve specific learning objectives
• Knowledge of clinical development processes preferred as well as an understanding of sales methodologies and processes.
• A track record of successfully initiating and delivering programs which directly impact the success of the sales organization both on a team and individual level.
• Ability to manage multiple projects simultaneously and complete those projects on time, with periods of high focus around key events.
• Prior experience with SaaS or Cloud based software is desirable as is experience working in a global organization.
• Executive presence is a fundamental requirement, with the capability to present clear and concise business plans with confidence to all levels of management.

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.   
Our Leadership Drivers:  
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams













EEO Statement

US:
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

EMEA:
MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.

Japan:
Medidata Solutions K.K. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.

Korea:
Medidata Solutions Korea Ltd is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.

*LI-CD