Sales & Marketing

Salesforce Business Analyst

Sales : Sales Operations | Iselin, United States

Summary:

Salesforce Business Analyst
• Reports directly to Sales Technology Manager
• Strong knowledge of sales and sales operations preferable within SaaS and Life Sciences environment
• Able to effectively analyze business problems and translate into technical requirements.
• Demonstrates the ability to lead business requirement gathering.
• Strong knowledge of validation rules, workflows and Visualforce pages.
• Understanding of project lifecycle including requirements gathering, technical and functional documentation, development, testing and training.
• Manage business user change requests, identify trends and prescribe comprehensive solutions.
Duties:
• Liaise between Sales and Technology teams to maintain, enhance SFDC and supporting systems.
• Prioritize the needs for business process automation that will increase the efficiency of users and enhance processes
• Negotiate with clients to suggest scalable solutions as alternatives to one-off requests or stop-gap measures
• Partner with multiple teams to implement change in a fast paced environment
• Work across teams to ensure business process integrity through training and communication
• Work with Sales Enablement to communicate new processes, technology, and assist with training
• Write design documentation and training materials to support new enhancements
• Author, publish and maintain release notes and training documentation
• Maintain the integrity of security model by understanding overall system design, and proposing solutions accordingly
• Lead testing process, including documentation, regression and unit testing, UAT management
• Liaise with developers to ensure comprehensive, fully tested, bullet proof production environment
• Level 2 Salesforce application support

Qualifications:
BA/BS or Equivalent
2+ years of Salesforce.com Administration
Demonstrated knowledge of database concepts and data migration projects
Ability to synthesize and interpret technical data
Understanding of enterprise applications and systems, including data models and integration
High energy and ability to work both independently and across multiple teams
Strong organization, communication and interpersonal skills
Ability to troubleshoot and mitigate complex customer, departmental and procedural issues resulting in sound solutions
Ability to lead and manage change through process development and improvement
Exceptionally collaborative, flexible and adaptable when working with customers and various teams
Salesforce.com Administrator Certification required
Knowledge of Apttus CPQ and CLM





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