Sales & Marketing

Senior Strategic Services Account Manager

Sales : Go To Market | London, United Kingdom

Our Industry: Where we play
We sit at the intersection of technology and Life Sciences industries. Humbly, we’ve been told that we are the leader in application software for the clinical development process, tackling real-world problems and making a real difference in the lives of patients everywhere. With the current transformation in the life sciences industry, we are at the forefront of providing an advanced clinical development platform for our clients to further improve the accuracy, timeliness and ease of the data collection process. That means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over 450 customers, customer retention rates above 98%, and the experience of supporting more than 9,500 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global operations in US, Europe and Asia.

Your Mission:
To work with their Global Account Manager/Regional Account Manager counterparts to deliver sales presentations related to Professional Services to both new sales prospects and existing clients where applicable.

Your Commitments:
• Hunt for new professional services business opportunities in existing customer accounts
• Interface directly with the VP’s of Professional Services and their direct reports regularly about their account activities
• Work with the GAM/RAM and VP’s of Implementation Services to help manage the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective for all services and deliverables across all Medidata functions
• Present to all accounts new and existing where applicable all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
• Advise of any potential customer issues and new business opportunities
• Grow Medidata’s penetration, through relationship building, within the client via high customer satisfaction
• Actively team with sales organization and professional services org to ensure customer satisfaction
• Maintain referenceable clients

Your Competencies:
• Experience preferably in clinical or biomedical or software development environment
• Electronic Clinical Data Management (eCDM) software consulting experience desirable
• Prior professional services project financial experience required
• Prior services delivery experience required
• Excellent verbal/written communication and organizational skills
• Excellent computer skills, public speaking, presentation and teaching skills
• Excellence with MS Office suite, Word, Excel and PowerPoint
• Excellence with MS Project, project development and management
• Travel expectations up to 50 – 60 %, national
• Valid driver’s license & passport required

Your Education & Experience:
• Requires a four-year college degree or higher preferred, analytic discipline a plus; or equivalent years of experience
• Minimum 5 years’ experience in direct client facing service and sales engagements
• Requires a minimum of 7 years systems/software development project management experience, or equivalent years of experience

Our Culture: Who we are
We know that creativity doesn't happen on-demand. Developing cutting-edge cloud technology takes great minds and talented people working together in a collaborative environment. That is why we are committed to fostering an innovative, agile company culture. We encourage our teams to come together and experiment with new concepts, research new approaches and test out new technologies. We believe that being part of our team will make a difference in the world.

Our Mission: Powering smarter treatments and healthier people.
Our Vision: To be the most innovative cloud company in Life Sciences.
Our Principles: Integrity, Partnership, Inventiveness, Humility, Nimbleness, Tenacity, Inclusiveness, and Caring.
Our Leadership Drivers:
• THINK: Inspires purpose, articulates strategy, and simplifies complexity
• TEAM: Communicates effectively, builds relationships and collaborates with others
• DO: Plans ahead, scales for growth, ensures accountability
• LEARN: Self-aware, values difference, strives to learn
• TEACH: Inspires work, coaches others, builds teams (People Leader especially!)

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.