PSI resources were spread thin managing a complex study coordinating between internal teams, across different study management departments, help-desk support, supply management depots and balancing client needs over three continents and multiple time zones.
The Solution: Medidata operational support
To meet these study demands, PSI adopted Medidata's Rave RTSM Live Study Management Services model with a dedicated Medidata resource to support PSI during study conduct. The relationship enabled Medidata Professional Services, including the Project Manager (PM) and Implementation Consultant (IC) to perform 100% of the core build process using Rave RTSM & Rave EDC for PSI studies. With the Live Study Management operational support model, all post go-live setup in Rave RTSM were completed by Medidata PM and IC. This included randomization and trial supply setups (e.g kit lists, supply plans, release, etc). The teams maintained ongoing communication including weekly check-in calls between Medidata, PSI & the sponsor.