After frustration with outsourced payment providers, biopharmaceutical company Trevena was ready to bring their site payment processing in-house. Trevena then discovered Transcend Trials powered by Medidata Edge Site Payments. Trevena made the important decision to transition the ongoing site payment processing to Transcend Trials.
Transcend Trials is a technology-enabled service company dedicated to streamlining and advancing the underserved administrative tasks facing sponsors and CROs – specifically investigator payments and site contracting. Edge Site Payments is a unified, cloud technology that processes site payments from start to finish, by automatically triggering, calculating and disbursing payments directly into a site’s bank account. To ensure a smooth transition to Edge Site Payments, Transcend Trials provided an organized project management approach to their services – including full transparency and thorough communication for the sponsor and to all sites -- beginning with reconciliation of existing payments. The Edge Site Payments Professional Services team and Transcend worked diligently to understand payment triggers and set-up the new system, meeting condensed timelines so the sites would not have a blackout period receiving payment during the transition.